Coaching Agreement

IMPORTANT: 

IMPORTANT: PLEASE NOTE YOU CANNOT ATTEND SOUL GUIDED MENTORING OR COACHING WITH SHANNON KAISER AT SHANNON KAISER LLC WITHOUT REVIEWING AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE REVIEW AND NOTATE AT THE END OF THIS AGREEMENT. BY CHECKING THE BOX AT PAYMENT, YOU CONFIRM YOU ACCEPT THESE CONDITIONS.
THANK YOU IN ADVANCE!

This agreement is between Shannon Kaiser at Shannon Kaiser LLC (“The Soul Guide, Mentor Coach”) and YOUR NAME (“The Coachee”) for the purpose of outlining the terms and conditions for coaching services provided by Shannon Kaiser LLC.

I. INDEMNITY

By engaging The Soul Guide, Mentor Coach, The Coachee affirms they are a competent individual capable of making independent personal and business decisions. The Coachee agrees that any actions or decisions made as a result of the coaching relationship are solely their responsibility. The Coachee releases The Coach from any and all liability, claims, or demands arising from actions taken based on coaching input, services, or materials.

II. COPYRIGHT AND OWNERSHIP

All materials provided in coaching sessions are the intellectual property of The Coach. The Coachee agrees not to replicate, distribute, or teach these materials without prior written consent. Sharing personal takeaways is permitted with proper attribution to Shannon Kaiser.

III. PRIVACY AND CONFIDENTIALITY

All client communications are strictly confidential. Any public sharing of progress or testimonials will remain anonymous unless express written permission is given by The Coachee.

IV. CANCELLATION POLICY

The Coachee must provide at least 24 hours’ notice to cancel a session. The first missed session is excused without penalty. Any further missed sessions without appropriate notice will be forfeited with no refund or money back. Sessions may be deferred for up to 1 year in cases of illness or family emergency with timely communication, payment will still be required even if sessions are differed.

V. EXPIRATION OF SERVICES

Services must begin within 6 months of purchase. Sessions expire 12 months after the date of purchase unless other arrangements are made in writing. Inactive accounts may result in forfeiture.

VI. PAYMENT POLICY

PAYMENT PLAN TERMS

By enrolling in this coaching program, you agree to pay the full program fee either in full or through an approved payment plan.

• Payment plans are offered as a convenience to help spread out your investment—not as a pay-per-session or cancellable option.
• You are financially responsible for the entire committed amount, regardless of attendance, completion, or personal circumstances.
• No refunds will be issued for missed sessions or early withdrawal from the program.

Payment Options:

• 3-Month Plan:
  Investment: $2,275
  Pay in full with one payment of $2,275
  OR
  Three monthly payments of $790
• 6-Month Plan:
  Investment: $4,275
  Pay in full with one payment of $4,275
  OR
  Three monthly payments of $1,467
  OR
  Six monthly payments of $733
• 12-Month Plan (Full Year):
  Investment: $8,200
  Pay in full with one payment of $8,200
  OR
  Six monthly payments of $1,407
  OR
  Twelve monthly payments of $703

If you enroll during a promotional period or use a promo code, your payments will be adjusted to reflect that offer, but the schedule and total number of payments will remain the same.

Payment Plan Obligations:

• Your card will be automatically charged according to the selected payment plan schedule.
• Missing a payment will place your account in delinquent status. Access to coaching sessions, materials, and future program updates will be revoked 5 days after a declined payment.
• If your account remains delinquent for more than 60 days, Shannon Kaiser LLC reserves the right to report your account to credit bureaus or collections agencies until the balance is paid in full.
• Failure to complete your payment plan may result in collection efforts and legal enforcement of the remaining balance.

To be clear: This coaching program is a full immersion experience. The payment plan is a convenience offered to help you manage your investment, but the full balance remains due regardless of attendance, completion, or personal circumstances.

VII. CLIENT CONDUCT & RIGHT TO TERMINATE

The Coach is committed to providing a safe, respectful, and professional coaching environment. The Coachee agrees to engage in coaching sessions with honesty, respect, and good faith.
The Coach reserves the right to terminate the coaching relationship immediately if the Coachee:

• Exhibits abusive, manipulative, threatening, or harassing behavior toward the Coach or other clients;
• Engages in gaslighting, dishonesty, or intentional disruption of the coaching process;
• Refuses or fails to fulfill payment obligations as agreed;
• Demonstrates instability that interferes with the coaching process or poses a risk to the Coach or other clients.

In the event of termination for these reasons, all outstanding fees remain due and payable in full. The Coach retains the right to pursue any unpaid balances through legal or collections means if necessary. Termination of the coaching relationship does not waive or reduce the Coachee’s financial obligations under this agreement.

VIII. REFUND POLICY

Due to the nature of this business and the energetic investment involved, all Coaching and Mentoring Programs are non-refundable when purchased using a promotion code or during any promotional period, unless explicitly stated otherwise.

Money-Back Guarantee (Non-Promotional Enrollments Only):
If you paid in full and did not use a promotion or discount, you may be eligible for a partial refund under the following conditions:

1. You attend the first session and do not find value.
2. You email Coach Shannon at shannon@playwiththeworld.com within 48 hours of the first session explaining your hesitations.
3. You agree to complete all assigned activities and homework and give the process your full effort.
4. You submit the completed assignments for review within 1 week of the first session.

If, after these steps, it’s mutually agreed that the coaching program is not a fit, a refund may be issued, minus the cost of the Coach’s time and the first session.

Refunds will not be issued if:

• You enrolled using a promotion or discount code.
• Bonus materials have already been sent or received.
• More than 2 weeks have passed since your first session with no communication.
• You have already attended more than one session.
• You did not fully complete or submit assigned tasks for evaluation.

Session Deferral Policy:
If you experience a personal emergency, illness, or family matter, you may defer your sessions for up to 3 years from the purchase date by communicating with Shannon in a timely manner. While sessions are not refundable, they can be rescheduled or paused during challenging life circumstances, provided there is mutual agreement.

IX. LATE POLICY

If more than 8 minutes late to a session without notice, the session may be forfeited or rescheduled at the Coach’s discretion.

X. MARKETING AND PUBLICITY CLAUSE

The Coachee agrees not to use The Coach’s name, image, likeness, testimonials, or implied association in any marketing or promotional capacity without prior written consent. Unauthorized use is a violation of this agreement and may result in legal action.

XI. GUARANTEE AND RESULTS DISCLAIMER

Due to the nature of coaching and personal development work, no specific results or outcomes can be guaranteed. Positive transformation and meaningful results are possible when the Coachee:

• Releases rigid expectations,
• Sets clear intentions, and
• Approaches the program with an open heart and mind.

Success requires the Coachee to fully commit to the program, actively participate, complete assigned work, and consistently show up with openness and engagement. The Coach provides guidance, tools, and support designed to facilitate growth, but the ultimate responsibility for progress rests with the Coachee’s dedication and willingness to embrace the process. Individual results will vary based on many factors beyond the Coach’s control.

XII. DISPUTE RESOLUTION

The Coachee agrees not to pursue legal action or sue Shannon Kaiser, Shannon Kaiser LLC, or any affiliated entities or representatives for matters arising out of the coaching relationship.

In the event of any dispute, both parties agree to make every effort to resolve the matter privately and amicably, beginning with written communication. If resolution is not achieved, both parties agree to engage in mediation or alternative dispute resolution (ADR) before considering any legal proceeding.

All disputes shall be governed by the laws of the state in which Shannon Kaiser LLC is registered, and shall be settled out of court whenever possible.

XIII. DISCLAIMER

Coaching is not therapy. Shannon Kaiser is not a licensed medical, legal, or financial professional. Coaching services are not a substitute for professional advice.

XIV. NONDISCRIMINATION

Shannon Kaiser LLC and all services comply with federal civil rights laws and do not discriminate based on race, color, national origin, age, disability, sex, gender identity, or sexual orientation.

XV. FORCE MAJEURE AND COMMUNICATION POLICY

Force Majeure: Neither party shall be held liable for any delay or failure to perform under this Agreement due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, government restrictions, pandemics, or other emergencies.
Personal hardships or financial changes do not qualify as force majeure events and do not relieve the Coachee from their payment or attendance obligations.

Communication:

• The preferred method of communication between Coach and Coachee is email.
• The Coach strives to respond to all email inquiries within 48 business hours.
• The Coachee agrees to use email for all formal communications relating to scheduling, payments, concerns, or disputes to ensure clear and documented correspondence.

XVI. TECHNOLOGY & SESSION PLATFORM

Coaching sessions may be conducted via online platforms such as Zoom, Skype, or others as agreed. The Coach is not responsible for technical issues, interruptions, or connectivity problems outside of their control. The Coachee is responsible for maintaining a suitable internet connection and technology for participation.

XVII. SESSION RECORDING

Sessions will be recorded if you accept. Any recordings made will remain confidential and will not be shared or distributed without the express written consent of the Coachee.

XVIII. COACH AVAILABILITY & SCHEDULING

The Coach’s normal working hours are Monday to Friday, 9 AM – 5 PM PST]. The Coach reserves the right to observe holiday breaks or blackout periods, during which sessions may be unavailable. The Coachee will be notified in advance of any scheduling interruptions.

XIX. SCOPE OF SERVICES

Coaching services focus on personal and professional development and do not include therapy, medical, legal, or financial advice. The Coach is not a licensed professional in these areas. The Coachee agrees to seek qualified professional advice when appropriate.

XX. REFERRAL AND AFFILIATE DISCLOSURE

If any referral or affiliate relationships are involved in the coaching program, they will be disclosed transparently to the Coachee. The Coach may receive compensation from recommended services or products but will always prioritize the Coachee’s best interests.

XXI. ADDITIONAL TERMS AND CONDITIONS

1. GOVERNING LAW
   This Agreement is entered into in the State in which Shannon Kaiser LLC is registered, and all matters relating to the validity, interpretation, and enforcement of this Agreement, as well as any disputes between the parties, shall be governed by and construed in accordance with the laws of that State, without regard to conflict of law principles.
2. LIMITATION OF LIABILITY
   In connection with any claim arising out of this Agreement or coaching services:

• Shannon Kaiser LLC, Shannon Kaiser, and affiliated parties shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits or data, even if advised of the possibility of such damages.
• The Coachee’s sole remedy for dissatisfaction with coaching services is as outlined in the Refund Policy.
• Some jurisdictions do not allow exclusion of certain warranties or damages; if so, those limitations may not apply.

3. NON-DISPARAGEMENT
   The Coachee agrees not to make any statements or communications—public or private—that disparage, defame, or harm the reputation of Shannon Kaiser LLC, Shannon Kaiser, or any affiliated programs or entities. This includes verbal, written, electronic, or social media communications.
4. BINDING EFFECT & ASSIGNMENT
   This Agreement shall be binding upon and benefit the parties and their permitted successors and assigns. The Coachee may not assign or transfer their rights or obligations under this Agreement without prior written consent from Shannon Kaiser LLC.

AGREEMENT:
By accepting, you acknowledge full understanding and agreement to these terms. Please email Coach Shannon at Shannon@playwiththeworld.com to confirm your acceptance and begin your coaching journey. Your acceptance has been recorded upon clicking “Accept.”

Thank you for joining Play With The World.