IMPORTANT: 

IMPORTANT: PLEASE NOTE YOU CANNOT ATTEND SOUL GUIDED MENTORING OR COACHING WITH SHANNON KAISER AT SHANNON KAISER LLC WITHOUT REVIEWING AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE REVIEW AND NOTATE AT THE END OF THIS AGREEMENT. BY CHECKING THE BOX AT PAYMENT, YOU CONFIRM YOU ACCEPT THESE CONDITIONS.
THANK YOU IN ADVANCE!

This agreement is between Shannon Kaiser at Shannon Kaiser LLC (“The Soul Guide, Mentor Coach”) and YOUR NAME (“The Coachee”) for the purpose of outlining the terms and conditions for coaching services provided by Shannon Kaiser LLC.

I. INDEMNITY

By engaging The Soul Guide, Mentor Coach, The Coachee affirms they are a competent individual capable of making independent personal and business decisions. The Coachee agrees that any actions or decisions made as a result of the coaching relationship are solely their responsibility. The Coachee releases The Coach from any and all liability, claims, or demands arising from actions taken based on coaching input, services, or materials.

II. COPYRIGHT AND OWNERSHIP

All materials provided in coaching sessions are the intellectual property of The Coach. The Coachee agrees not to replicate, distribute, or teach these materials without prior written consent. Sharing personal takeaways is permitted with proper attribution to Shannon Kaiser.

USE OF NAME, IMAGE, LIKENESS, INTELLECTUAL PROPERTY, CONFIDENTIALITY, AND NON-DISPARAGEMENT

  1. Use of Name, Image, and Likeness
    The Coachee expressly agrees not to use the Coach’s name (Shannon Kaiser), image, voice, likeness, branding, logo, trademarks, copyrighted materials, or any other intellectual property belonging to the Coach (“Protected Materials”) in any manner whatsoever without the Coach’s prior written consent. This prohibition includes, but is not limited to, use in marketing, promotional materials, social media, websites, endorsements, or any other public or private communications.

  2. Intellectual Property Rights
    All intellectual property rights, including copyrights, trademarks, trade secrets, and proprietary materials related to the Coach’s business and services, remain the sole property of the Coach. The Coachee receives no license or right to use such materials beyond the scope of the coaching services expressly granted in this Agreement.

  3. Confidentiality
    The Coachee agrees to keep confidential all proprietary, personal, and business information shared by the Coach during the course of coaching, except where disclosure is authorized in writing or required by law.

  4. Non-Disparagement
    The Coachee agrees not to make any statements, whether oral or written, that disparage, defame, or damage the reputation of the Coach, her business, services, or affiliates during and after the term of this Agreement.

  5. Breach and Remedies
    Any unauthorized use of the Coach’s Protected Materials or breach of confidentiality and non-disparagement obligations shall be considered a material breach of this Agreement. The Coach reserves the right to seek injunctive relief, damages, and any other legal remedies available, including immediate termination of coaching services without refund.

III. PRIVACY AND CONFIDENTIALITY

All client communications are strictly confidential. Any public sharing of progress or testimonials will remain anonymous unless express written permission is given by The Coachee.

IV. CANCELLATION POLICY

The Coachee must provide at least 24 hours’ notice to cancel a session. The first missed session is excused without penalty. Any further missed sessions without appropriate notice will be forfeited with no refund or money back. Sessions may be deferred for up to 1 year in cases of illness or family emergency with timely communication, payment will still be required even if sessions are differed.

V. EXPIRATION OF SERVICES

Services must begin within 6 months of purchase. Sessions expire 12 months after the date of purchase unless other arrangements are made in writing. Inactive accounts may result in forfeiture.

VI. PAYMENT POLICY

PAYMENT PLAN TERMS

By enrolling in this coaching program, you agree to pay the full program fee either in full or through an approved payment plan.

  • Payment plans are offered as a convenience to help spread out your investment—not as a pay-per-session or cancellable option.
  • You are financially responsible for the entire committed amount, regardless of attendance, completion, or personal circumstances.
  • No refunds will be issued for missed sessions or early withdrawal from the program.

Payment Options:

  • 3-Month Plan:
    Investment: $2,275
    Pay in full with one payment of $2,275
    OR
    Three monthly payments of $790
  • 6-Month Plan:
    Investment: $4,275
    Pay in full with one payment of $4,275
    OR
    Three monthly payments of $1,467
    OR
    Six monthly payments of $733
  • 12-Month Plan (Full Year):
    Investment: $8,200
    Pay in full with one payment of $8,200
    OR
    Six monthly payments of $1,407
    OR
    Twelve monthly payments of $703

If you enroll during a promotional period or use a promo code, your payments will be adjusted to reflect that offer, but the schedule and total number of payments will remain the same.

Payment Plan Obligations:

  • Your card will be automatically charged according to the selected payment plan schedule.
  • Missing a payment will place your account in delinquent status. Access to coaching sessions, materials, and future program updates will be revoked 5 days after a declined payment.
  • If your account remains delinquent for more than 45 days, Shannon Kaiser LLC reserves the right to report your account to credit bureaus or collections agencies until the balance is paid in full.
  • Failure to complete your payment plan may result in collection efforts and legal enforcement of the remaining balance.

To be clear: This coaching program is a full immersion experience. The payment plan is a convenience offered to help you manage your investment, but the full balance remains due regardless of attendance, completion, or personal circumstances.

VII. CLIENT CONDUCT & RIGHT TO TERMINATE

The Coach is committed to providing a safe, respectful, and professional coaching environment. The Coachee agrees to engage in coaching sessions and in between sessions with honesty, respect, and good faith.

The Coach reserves the right to terminate the coaching relationship immediately if the Coachee:

  • Exhibits abusive, manipulative, threatening, harassing, or psychologically/emotionally manipulative behavior toward the Coach, other clients, or third parties;

  • Engages in gaslighting, love-bombing followed by devaluation, dishonesty, defamation, slander, libel, or any form of intentional harm or manipulation intended to damage the Coach’s reputation or disrupt the coaching process;

  • Uses coercion, manipulation, or any form of emotional or psychological abuse within or related to the coaching relationship;

  • Refuses or fails to fulfill payment obligations as agreed;

  • Demonstrates instability or behavior that interferes with the coaching process or poses a risk to the Coach or other clients.

In the event of termination for any of these reasons, all outstanding fees remain due and payable in full. The Coach retains the right to pursue any unpaid balances through legal or collections means if necessary. Termination of the coaching relationship does not waive or reduce the Coachee’s financial obligations under this agreement.

Furthermore, the Coachee agrees not to engage in any public or private defamation, slander, or disparagement of the Coach or their business, including through social media, public forums, or private communications. Any such conduct may result in immediate termination and potential legal action to protect the Coach’s reputation and rights.


VIII. REFUND POLICY

Due to the nature of this business and the energetic investment involved, all Coaching and Mentoring Programs are non-refundable when purchased using a promotion code or during any promotional period, unless explicitly stated otherwise.

Money-Back Guarantee (Non-Promotional Enrollments Only):
If you paid in full and did not use a promotion or discount, you may be eligible for a partial refund under the following conditions:

  1. You attend the first session and do not find value.
  2. You email Coach Shannon at shannon@playwiththeworld.com within 48 hours of the first session explaining your hesitations.
  3. You agree to complete all assigned activities and homework and give the process your full effort.
  4. You submit the completed assignments for review within 1 week of the first session.

If, after these steps, it’s mutually agreed that the coaching program is not a fit, a refund may be issued, minus the cost of the Coach’s time and the first session.

Refunds will not be issued if:

  • You enrolled using a promotion or discount code.
  • Bonus materials have already been sent or received.
  • More than 2 weeks have passed since your first session with no communication.
  • You have already attended more than one session.
  • You did not fully complete or submit assigned tasks for evaluation.

Session Deferral Policy:
If you experience a personal emergency, illness, or family matter, you may defer your sessions for up to 1 year from the purchase date by communicating with Shannon in a timely manner. While sessions are not refundable, they can be rescheduled or paused during challenging life circumstances, provided there is mutual agreement. Payments must still be made and can not be deferred. 

IX. LATE POLICY

If more than 8 minutes late to a session without notice, the session may be forfeited or rescheduled at the Coach’s discretion.

X. MARKETING AND PUBLICITY CLAUSE

The Coachee agrees not to use The Coach’s name, image, likeness, testimonials, or implied association in any marketing or promotional capacity without prior written consent. Unauthorized use is a violation of this agreement and may result in legal action.

XI. GUARANTEE AND RESULTS DISCLAIMER

Due to the nature of coaching and personal development work, no specific results or outcomes can be guaranteed. While many clients experience significant transformation, individual results will vary based on numerous factors beyond the Coach’s control, including but not limited to: the Coachee’s level of commitment, consistency, mindset, personal motivation, life circumstances, emotional readiness, willingness to implement suggested actions, time constraints, external stressors (such as health, relationships, or finances), resistance to change, and overall follow-through.

Coaching delivers the most value when the Coachee fully engages in the process. 

The likelihood of meaningful, lasting change increases significantly when the Coachee:

  • Takes full ownership of their personal development,

    • Maintains honest and open communication with the Coach,

    • Actively participates in all sessions, and application between sessions,

    • Completes any agreed-upon exercises or assignments,

    • Reflects on insights and applies them between sessions,

    • Is open to feedback and willing to explore discomfort, and

    • Consistently shows up with commitment, curiosity, open mind and courage.

Success requires the Coachee to fully commit to the program, actively participate, complete assigned work, and consistently show up with engagement and personal responsibility. The Coach provides support, tools, and guidance designed to facilitate growth, but the Coachee remains solely responsible for their progress and outcomes.

The Coach’s role is to provide guidance, support, tools, and structure to facilitate the Coachee’s growth. However, the Coachee is solely responsible for implementing what they learn and taking aligned action. Results are a reflection of the Coachee’s effort, mindset, and readiness for change.

No Refunds or Chargebacks Based on Dissatisfaction
By signing this Agreement, the Coachee acknowledges that coaching is a collaborative process and understands that perceived results are subjective. Dissatisfaction with the outcome of coaching—whether real or claimed—does not constitute failure to deliver services. The Coachee agrees that they may not withhold, reduce, or cancel payment or attempt to invalidate this Agreement on the basis of personal dissatisfaction or the claim that the coaching “did not work.”

All payments are non-refundable, and this Agreement is binding regardless of the Coachee’s opinion of the results achieved. The Coach fulfills their obligation by providing access to the agreed-upon sessions, tools, and support within the scope of this Agreement.

Any attempt to reverse payment, initiate chargebacks, or default on payment obligations based on dissatisfaction with results will be considered a breach of this Agreement and may be pursued through collections and legal action.

XII. DISPUTE RESOLUTION

The Coachee agrees not to pursue legal action or sue Shannon Kaiser, Shannon Kaiser LLC, or any affiliated entities or representatives for matters arising out of the coaching relationship.

In the event of any dispute, both parties agree to make every effort to resolve the matter privately and amicably, beginning with written communication. If resolution is not achieved, both parties agree to engage in mediation or alternative dispute resolution (ADR) before considering any legal proceeding.

All disputes shall be governed by the laws of the state in which Shannon Kaiser LLC is registered, Oregon, and shall be settled out of court whenever possible.

XIII. DISCLAIMER

Coaching and mentorships are not therapy. Shannon Kaiser is not a licensed medical, legal, or financial professional. Coaching services are not a substitute for professional advice.

XIV. NONDISCRIMINATION

Shannon Kaiser LLC and all services comply with federal civil rights laws and do not discriminate based on race, color, national origin, age, disability, sex, gender identity, or sexual orientation.

XV. FORCE MAJEURE AND COMMUNICATION POLICY

FORCE MAJEURE AND COMMUNICATION POLICY

Force Majeure: Neither party shall be held liable for any delay or failure to perform their obligations under this Agreement if such delay or failure is caused by events beyond their reasonable control, including but not limited to acts of God, natural disasters (such as earthquakes, floods, hurricanes), war, terrorism, civil unrest, government restrictions, pandemics, epidemics, or other similar emergencies.

Timing of Force Majeure Events: To qualify as a Force Majeure event under this Agreement, such event must occur after the Coachee has made full payment or, if applicable, after the payment plan has commenced and payments are being made, and the coaching program has officially started. Events occurring prior to the start of the program, prior to payment, or prior to commencement of the payment plan shall not excuse performance or payment obligations.

Exclusions: Personal hardships, financial difficulties, legal matters (including self-representation in lawsuits), or previously resolved emergencies do not qualify as Force Majeure and do not relieve the Coachee of their contractual obligations, including payment and attendance.

Communication Policy: The Coachee agrees to communicate proactively and honestly with the Coach regarding any circumstances that may impact their participation or payment. Misrepresenting or manipulating information about Force Majeure events will be considered a material breach of this Agreement.

Communication:

  • The preferred method of communication between Coach and Coachee is email.
  • The Coach strives to respond to all email inquiries within 48 business hours.
  • The Coachee agrees to use email for all formal communications relating to scheduling, payments, concerns, or disputes to ensure clear and documented correspondence.

XVI. TECHNOLOGY & SESSION PLATFORM

Coaching sessions may be conducted via online platforms such as Zoom, Skype, or others as agreed. The Coach is not responsible for technical issues, interruptions, or connectivity problems outside of their control. The Coachee is responsible for maintaining a suitable internet connection and technology for participation.

XVII. SESSION RECORDING

Sessions will be recorded if you accept. Any recordings made will remain confidential and will not be shared or distributed without the express written consent of the Coachee.

XVIII. COACH AVAILABILITY & SCHEDULING

The Coach’s normal working hours are Monday to Friday, 9 AM – 5 PM PST. The Coach reserves the right to observe holiday breaks or blackout periods, during which sessions may be unavailable. The Coachee will be notified in advance of any scheduling interruptions.

XIX. SCOPE OF SERVICES

Coaching services focus on personal and professional development and do not include therapy, medical, legal, or financial advice. The Coach is not a licensed professional in these areas. The Coachee agrees to seek qualified professional advice when appropriate.

XX. REFERRAL AND AFFILIATE DISCLOSURE

If any referral or affiliate relationships are involved in the coaching program, they will be disclosed transparently to the Coachee. The Coach may receive compensation from recommended services or products but will always prioritize the Coachee’s best interests.

XXI. ADDITIONAL TERMS AND CONDITIONS

  1. GOVERNING LAW
    This Agreement is entered into in the State in which Shannon Kaiser LLC is registered, and all matters relating to the validity, interpretation, and enforcement of this Agreement, as well as any disputes between the parties, shall be governed by and construed in accordance with the laws of that State, without regard to conflict of law principles.
  2. LIMITATION OF LIABILITY
    In connection with any claim arising out of this Agreement or coaching services:
  • Shannon Kaiser LLC, Shannon Kaiser, and affiliated parties shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits or data, even if advised of the possibility of such damages.
  • The Coachee’s sole remedy for dissatisfaction with coaching services is as outlined in the Refund Policy.
  • Some jurisdictions do not allow exclusion of certain warranties or damages; if so, those limitations may not apply.
  1. NON-DISPARAGEMENT
    The Coachee agrees not to make any statements or communications—public or private—that disparage, defame, or harm the reputation of Shannon Kaiser LLC, Shannon Kaiser, or any affiliated programs or entities. This includes verbal, written, electronic, or social media communications.
  2. BINDING EFFECT & ASSIGNMENT
    This Agreement shall be binding upon and benefit the parties and their permitted successors and assigns. The Coachee may not assign or transfer their rights or obligations under this Agreement without prior written consent from Shannon Kaiser LLC.

AGREEMENT

By checking the box at check out and/or clicking “Accept,” you acknowledge that you have read, understood, and agree to be bound by all terms and conditions outlined in this coaching agreement. Your electronic acceptance constitutes a legally binding agreement between you (the Coachee) and Coach Shannon Kaiser.

To confirm your acceptance and officially begin your coaching journey, please email Coach Shannon at Shannon@playwiththeworld.com.

If you do not agree to these terms, please do not proceed.

Thank you for joining Play With The World


If you agree to these terms, please email coach Shannon, Shannon@playwiththeworld.com that you agree and are ready to start working together.

When you pay you must check the box that you agree to these terms. You may also accept terms below.  

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